Coordinated Services Program FAQ
Coordinated Services Program Frequently Asked Questions
- What is the Coordinated Services Program (CSP)?
- What does CSP enrollment mean for me?
- How do I select my CSP providers?
- Can I change my CSP providers?
- What if I can’t access my designated CSP provider(s)?
- How long will I be in CSP?
- What if I have problems or questions?
- What if I am in CSP in the Fee-For-Service Medicaid program?
1. What is the Coordinated Services Program (CSP)?
2. What does CSP enrollment mean for me?
You will still be able to get all medically necessary Medicaid-covered health care services in CSP. However, you will be assigned one pharmacy to fill your prescriptions, and/or one designated provider who writes your prescriptions for controlled substances and abuse potential drugs, if applicable. If you go to a different pharmacy without approval, your medication cannot be dispensed at that location.
You should also have a primary care provider (PCP) to coordinate your health care services with other providers. Except in an emergency, you should contact your PCP before seeing other providers. By knowing your complete medical history, including the providers you see and the medicines you take, your PCP and pharmacy can take better care of you.
You are also eligible to receive care management services through your managed care organization (MCO) or manage care entity (MCE). If you would like to know more about care management or request a care manager, please contact your MCO or MCE Member Services Department.
3. How do I select my CSP providers?
4. Can I change my CSP providers?
- The provider is closing or moving too far away for you to visit.
- You moved and are too far away to visit the provider.
- You are no longer medically able to get to the provider.
- The provider is no longer on the MCO or MCE panel.
- The provider no longer wants to provide services to you.
- You change to another MCO or to Fee-For-Service Medicaid and the provider does not accept the new coverage.
- You have a medical need that requires a different provider specialty.
5. What if I can’t access my designated CSP provider(s)?
6. How long will I be in CSP?
7. What if I have problems or questions?
8. What if I am in CSP in the Fee-For-Service Medicaid program?